Welcome to the Privacy Policy of Nectar+ Healthcare LLP ("Nectar+ Healthcare" or "we"). Our mission is to protect your privacy and personal information. By using our services or providing us with your information, you are agreeing to the practices and policies outlined in this Privacy Policy, and you will be bound by its terms. Please take the time to read and understand this policy.

By using our Services or giving us your information, you consent to the collection, use, and sharing of your data as described in this Privacy Policy. We may collect personal information,- health-related data, and usage information to provide you with our healthcare services and improve your experience with us.

We reserve the right to modify, add, or delete portions of this Privacy Policy at our sole discretion, at any time. It is your responsibility to review this Privacy Policy periodically to stay informed about any changes. Your continued use of our Services or provision of information following any updates constitutes your acceptance of the revised Privacy Policy.

If you use our Services on behalf of someone else (e.g., your child) or an entity (e.g., your employer), you confirm that you are authorized by such individual or entity to

(i) accept this Privacy Policy on their behalf, and
(ii) consent on their behalf to our collection, use, and disclosure of their information as described in this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email address]. Your privacy is important to us, and we are here to assist you.

Thank you for choosing Nectar Plus Healthcare LLP. We are dedicated to protecting your privacy and providing you with excellent healthcare services.

At Nectar Plus Healthcare LLP Technologies Private Limited ("us," "we," or "Nectar Plus Healthcare LLP," including its affiliates), we are committed to protecting your privacy and personal information. This Privacy Policy is published in accordance with the Information Technology Act, 2000, and other relevant regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy explains how we collect, use, share, disclose, and protect personal information concerning the Users of our Services. This includes Practitioners (as defined in the Terms of Use), End-Users (as defined in the Terms of Use), and visitors of our Website. We aim to demonstrate our commitment to safeguarding your privacy and personal information.

• The type of information collected from Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual.
• The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information.
• How and to whom Nectar Plus Healthcare LLP will disclose such information.
• Defining Personal Information and Sensitive Personal Data

In this Privacy Policy, "Personal Information" refers to any information that can identify an individual or relates to an identifiable individual. "Sensitive Personal Data or Information" includes personal information related to passwords, financial information, physical or mental health condition, sexual orientation, medical records, or biometric data.

We collect and use the information you provide to us while using our Services in a manner consistent with the purpose for which it was provided. This information may include Personal Information and Sensitive Personal Data or Information, and it helps us offer personalized and improved services to you.

We may share your information with third parties in accordance with the applicable laws and regulations or with your consent. The disclosure of information may be necessary for providing our Services or to comply with legal obligations.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we take appropriate measures to securely destroy or anonymize it.

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your use of and access to our Services are subject to this Privacy Policy and our Terms of Use, which can be accessed. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

For any questions, concerns, or requests related to this Privacy Policy, please contact us at [email protected].

Thank you for trusting Nectar Plus Healthcare LLP with your information. We value your privacy and strive to provide you with the best possible experience while using our Services.

Nectar Plus Healthcare LLP may collect the following personal information from you:

• Contact data, such as your email address and phone number.
• Nectar+ Healthcare values your privacy and is committed to maintaining the confidentiality of your personal information. In addition to protecting your individual data, we may also leverage aggregated and non-personally identifiable information for various research, statistical analysis, and business intelligence purposes. This allows us to improve our products and services, as well as contribute to the advancement of healthcare technologies.

We assure you that any information used in these processes will be anonymized, preventing any identification of specific individuals. The purposes for which we use anonymized End-User demographics information and health data include:

1. Enhancing Product Design and Utility: By analyzing software usage patterns, we can identify areas for improvement in our products, making them more user-friendly and efficient.

2.Advancing Research and Development: We may use the aggregated data to drive research and development efforts towards creating innovative technologies that address various healthcare needs.

3.Improving Commercial Product Offerings: Insights derived from the analysis of such information may help us refine and expand our commercial product offerings, ensuring they meet the evolving demands of our customers.

4. Collaborating with Third Parties: Occasionally, we may share anonymized analysis with trusted third parties for commercial use. This collaboration fosters collective advancements in healthcare and contributes to the overall betterment of the industry. Rest assured, all information used in these processes is stripped of any personally identifiable details, ensuring complete anonymity and compliance with privacy regulations.

At Nectar+ Healthcare, we prioritize your privacy and strive to leverage data responsibly to create a more innovative, efficient, and effective healthcare ecosystem.

1. Demographic data, such as your gender, date of birth, and pin code.

2. Information about your use of the Services, such as the pages you visit and the appointments you make.

3. Insurance data, such as your insurance carrier and insurance plan.

4. Other information that you voluntarily provide to us, such as information shared through emails or letters.

The information collected from you by Nectar Plus Healthcare LLP may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

• Personal Information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such a person.
• Sensitive Personal Data or Information of a person is defined as personal information about that person relating to:
  • Passwords
  • Financial information such as bank accounts, credit and debit card details or other payment instrument details
  • Physical, physiological and mental health condition
  • Sexual orientation
  • Medical records and history
  • Biometric information
  • Information received by body corporate under lawful contract or otherwise
  • Visitor details as provided at the time of registration or thereafter
  • Call data records

Nectar Plus Healthcare LLP will be free to use, collect and disclose information that is freely available in the public domain without your consent.

• This section applies to all users.
• You agree to the terms of this Privacy Policy when you use the Services.
• You understand that Nectar Plus Healthcare may use your personal information for certain purposes.
• You can opt-out of receiving non-essential communications.
• Nectar Plus Healthcare may require you to pay with a credit card or other financial institution information.
• Nectar Plus Healthcare collects your IP address and other information to analyze overall trends.

• Contact information: This includes your name, email address, phone number, and physical address.
• Demographic information: This includes your gender, date of birth, and location.
• Information about your use of the Services: This includes the pages you visit, the appointments you make, and the products or services you purchase.
• Insurance data: This includes your insurance carrier and insurance plan.
• Other information that you voluntarily provide to us: This includes information you provide through emails, letters, or other forms of communication.

• To provide you with the Services: This includes providing you with access to the website, booking appointments, and processing payments.
• For commercial purposes: This includes using your information for research, statistical analysis, and marketing purposes.
• To comply with laws and regulations: This includes complying with laws that require us to collect and store certain types of information.
• To protect our rights and interests: This includes using your information to protect our website from fraud and abuse.
• With your consent: We may also use your information for other purposes with your consent.

• You consent to the collection and use of your personal information by Nectar Plus Healthcare for the purposes stated above.
• You can withdraw your consent at any time by contacting Nectar Plus Healthcare.

• You are responsible for maintaining the accuracy of the information you submit to us.
• If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting Nectar Plus Healthcare.

• We will retain your information for as long as your account with the Services is active and as needed to provide you the Services.
• We will not retain your information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force.
• After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

• Your withdrawal of consent, or cancellation of account may result in Nectar Plus Healthcare being unable to provide you with its Services or to terminate any existing relationship Nectar Plus Healthcare LLP may have with you.
• If you withdraw your consent, we will delete your personal information from our active databases as soon as reasonably practicable.

• If you have any questions about this Privacy Policy, please contact us through Nectar Plus Healthcare email id .
• We will try our best to answer your questions promptly and to your satisfaction.

• Nectar Plus Healthcare may use cookies and other tracking technologies to collect information about your use of the Services.
• Nectar+ Healthcare uses temporary cookies to store certain non-sensitive data on your device. This data is used by Nectar+ Healthcare and its service providers for the technical administration of the Website, research and development, and for User administration. You can adjust your internet browser to disable cookies. However, if you disable cookies, you may still use the Website, but the Website may be limited in the use of some of the features.
• Nectar+ Healthcare does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which Nectar+ Healthcare is not responsible or liable. Accordingly, Nectar+ Healthcare does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Nectar+ Healthcare guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Nectar+ Healthcare of the website, the website's provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. Nectar+ Healthcare encourages you to read the privacy policies of that website.
• If you have inadvertently browsed any other page of the Website prior to reading this privacy statement, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, you can clear all temporary cookies installed by Nectar+ Healthcare by simply quitting your browser application. However, all visitors are encouraged to use the "clear cookies" functionality of their browsers to ensure such clearing/deletion, as Nectar+ Healthcare cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Website.
• Nectar Plus Healthcare may share your personal information with third-party service providers who help us operate the Services.

• Nectar Plus Healthcare LLP uses cookies to store certain information on your computer.
• This information is not sensitive personal data or information.
• Nectar Plus Healthcare LLP uses this information for technical administration of the Website, research and development, and for User administration.
• You can adjust your internet browser to disable cookies.

• Users can create an account on the Website.
• To create an account, you need to provide your name, email address, country, ZIP/postal code, age, phone number, password and valid financial account information.
• Other information requested on the registration page is optional.

• Nectar Plus Healthcare LLP does not control the sites displayed as search results or links from within its Services.
• These other sites may collect data or solicit personal information from you.
• Nectar Plus Healthcare LLP is not responsible for the privacy practices or policies of these third parties.

• The Website may enable you to communicate with other Users or to post information to be accessed by others.
• Nectar Plus Healthcare LLP is not responsible for any reliance or misuse of this information.

• Nectar Plus Healthcare LLP does not collect information about the visitors of the Website from other sources.
• This information is only collected for the purposes of registration of the Users.

• Nectar Plus Healthcare LLP maintains a "No-Spam" policy.
• This means that Nectar Plus Healthcare LLP will not sell, rent or otherwise give your e-mail address to a third party without your consent.

• Nectar Plus Healthcare LLP has implemented security policies, rules and technical measures to protect your personal data.
• However, Nectar Plus Healthcare LLP is not liable for any data loss or theft due to unauthorized access to your electronic devices.

• Nectar Plus Healthcare LLP implements reasonable security practices and procedures.
• This includes a comprehensive documented information security programme and information security policies.

• Nectar Plus Healthcare LLP will only disclose your Personal Information in the event it is required to do so by law.
• This includes law enforcement agencies, governmental officials, legal authorities or similar requirements.
• Nectar Plus Healthcare LLP may also disclose your Personal Information when it deems it necessary to protect its rights or the rights of others.

This section applies to all Practitioners.

• Practitioners who use Nectar Plus Healthcare LLP must read and understand the privacy statements set out in this Privacy Policy.
• Nectar Plus Healthcare LLP may collect personal information from Practitioners, including their name, contact information, and practice information.
• This information is used to help Practitioners describe and identify themselves.
• Practitioners own their information and consent to Nectar Plus Healthcare LLP collecting, using, processing, and/or disclosing this information for the purposes hereinafter stated.

• Nectar Plus Healthcare LLP may use Practitioners' personal information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes.
• Nectar Plus Healthcare LLP may also use Practitioners' personal information to contact them for offering new products or services, taking product feedback, analyzing software usage patterns, and analyzing anonymized practice information.

• Nectar Plus Healthcare LLP automatically enables the listing of Practitioners' information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software.
• The Practitioner information listed on the Website is displayed when End-Users search for doctors on Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments.
• Any personally identifiable information of the Practitioners listed on the Website is not generated by Nectar Plus Healthcare LLP and is provided to Nectar Plus Healthcare LLP by Practitioners who wish to enlist themselves on the Website, or is collected by Nectar Plus Healthcare LLP from the public domain.
• Nectar Plus Healthcare LLP displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information.
• As such, Practitioners are encouraged to check the accuracy and completeness of their information from time to time, and inform Nectar Plus Healthcare LLP immediately of any discrepancies, changes or updates to such information.
• Nectar Plus Healthcare LLP will, however, take reasonable steps to ensure the accuracy and completeness of this information.

• Nectar Plus Healthcare LLP may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to Nectar Plus Healthcare LLP collecting, processing, and/or disclosing their information on the Website.
• Such Practitioners are verified by Nectar Plus Healthcare LLP or its associates, and Nectar Plus Healthcare LLP makes every effort to capture accurate information for such Practitioners.
• However, Nectar Plus Healthcare LLP does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners.

This section applies to all End-Users.

• End-Users who use Nectar Plus Healthcare LLP must read and understand the privacy statements set out in this Privacy Policy.
• Nectar Plus Healthcare LLP may collect personal information from End-Users, including their name, contact information, and health information.
• This information is used to help End-Users describe/identify themselves and to improve the Services to meet the needs and preferences of End-Users.

• End-Users have the right to access, modify, and delete their personal information.
• End-Users can also request that Nectar Plus Healthcare LLP delete and destroy all of their personal information.

• Nectar Plus Healthcare LLP may use End-Users' personal information in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes.
• Nectar Plus Healthcare LLP may also sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.

• Nectar Plus Healthcare LLP may communicate with End-Users through email, phone, and notices posted on the Website.
• End-Users can change their e-mail and contact preferences at any time.

• Nectar Plus Healthcare LLP may conduct surveys to collect information about End-Users' preferences.
• The demographic information that Nectar Plus Healthcare LLP collects is used to help Nectar Plus Healthcare LLP improve the Services to meet the needs and preferences of End-Users.

• This information is used for administration of Services, customer support, research and development, and for better listing of Practitioners.

• Nectar Plus Healthcare LLP has put in place procedures and technologies to maintain the security of all personal data.
• Nectar+ Healthcare may also disclose or transfer End-Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a Nectar+ Healthcare corporation division or company. Any third party to which Nectar+ Healthcare transfers or sells its assets to will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use

• Nectar Plus Healthcare LLP may disclose or transfer End-Users' personal information to a third party as part of reorganization or a sale of the assets of a Nectar Plus Healthcare LLP corporation division or company.
• Any third party to which Nectar Plus Healthcare LLP transfers or sells its assets to will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use.

• To the extent necessary to provide End-Users with the Services, Nectar Plus Healthcare LLP may provide their Personal Information to third party contractors who work on behalf of or with Nectar Plus Healthcare LLP to provide End-Users with such Services, to help Nectar Plus Healthcare LLP communicate with End-Users or to maintain the Website.
• These third-party service providers have access to information needed to process payments, but may not use it for other purposes.

• End-Users consent to Nectar Plus Healthcare LLP disclosing their Personal Information to contractors, solely for the intended purposes only.

• Casual visitors of the Website who are merely perusing the Website will not have any sensitive personal data or information collected from them automatically.
• However, certain provisions of the Privacy Policy are applicable to even such casual visitors.

• Casual visitors are also required to read and understand the privacy statements set out in the Privacy Policy.
• If a casual visitor does not agree with the manner in which their information is obtained, collected, processed, stored, used, disclosed or retained, they should leave the Website immediately.

• If a casual visitor has inadvertently browsed any other page of the Website prior to reading the privacy statements, they can clear all temporary cookies installed by Nectar Plus Healthcare LLP by quitting the browser application.
• However, it is recommended that casual visitors use the "clear cookies" functionality of their browsers to ensure that all cookies are cleared.

• A casual visitor is not a User unless they have willingly submitted any personal data or information to Nectar Plus Healthcare LLP through any means, including email, post or through the registration process on the Website.
• All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

• Nectar Plus Healthcare LLP takes all necessary precautions to protect your Personal Information both online and offline.
• This includes implementing reasonable security practices and measures, such as managerial, technical, operational, and physical security control measures.
• Nectar Plus Healthcare LLP also makes all User information accessible to its employees, agents, or partners and third parties only on a need-to-know basis.

• It is important for you to protect your password and to log off from the Website when finished.
• Nectar Plus Healthcare LLP does not undertake any liability for any unauthorized use of your account and password.
• If you suspect any unauthorized use of your account, you must immediately notify Nectar Plus Healthcare LLP.

• Part of the functionality of Nectar Plus Healthcare LLP is assisting doctors to maintain and organize patient information.
• Nectar Plus Healthcare LLP may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.

• Part of the functionality of Nectar Plus Healthcare LLP is assisting patients to access information relating to them
• Nectar Plus Healthcare LLP may, therefore, retain and submit all such records to the relevant patients, or to their doctors.

• Nectar Plus Healthcare LLP is not responsible for the confidentiality, security, or distribution of your Personal Information by its partners and third parties outside the scope of its agreement with such partners and third parties.

• Nectar Plus Healthcare LLP shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Nectar Plus Healthcare LLP.
• This includes acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User, etc.

Nectar Plus Healthcare LLP may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Nectar Plus Healthcare LLP treats User’s personally identifiable information, or in the Privacy Policy itself, Nectar Plus Healthcare LLP will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact at https://nectarplus.health to deactivate your account. Unless stated otherwise, Nectar Plus Healthcare LLP’s current Privacy Policy applies to all information that Nectar Plus Healthcare LLP has about you and your account.

If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

Nectar Plus Healthcare LLP strongly encourages parents and guardians to supervise the online activities of their minor children. There are parental control tools available from online services and software manufacturers that can help provide a child-friendly online environment. These tools can also prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission.

Although the Nectar Plus Healthcare LLP Website and Services are not intended for use by minors, Nectar Plus Healthcare LLP respects the privacy of minors who may inadvertently use the internet or the mobile application. If Nectar Plus Healthcare LLP learns that a minor has provided personal information, Nectar Plus Healthcare LLP will delete that information as soon as possible.

If you are a parent or guardian and you are concerned that your child may have provided personal information to Nectar Plus Healthcare LLP, request you to contact us.

By using the Website and its Services, you agree to the terms of this Privacy Policy. This means that you consent to Nectar Plus Healthcare LLP collecting, using, processing, and disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy.

If you do not agree to the terms of this Privacy Policy, you should not use the Website or its Services.

You can withdraw your consent to this Privacy Policy at any time by contacting Nectar Plus Healthcare LLP at [email protected]. However, withdrawing your consent may affect your ability to use the Website and its Services.

If you have any questions about this Privacy Policy or Nectar Plus Healthcare LLP's information collection, use, and disclosure practices, you can us on the below mentioned email id:

Email: [email protected]

Nectar Plus Healthcare LLP will use reasonable efforts to respond promptly to any requests, questions, or concerns you may have regarding their use of your personal information.

If you are an End-User or Practitioner using the Consult platform, you may be required to create an account and provide Nectar Plus Healthcare LLP with some information about yourself, such as your name, mobile number, email address, and other information as requested by Nectar Plus Healthcare LLP on the Consult registration page.

• Provide you with the services you have requested.
• Communicate with you about your account and the services.
• Improve the services.
• Protect the safety and security of the services.

Nectar Plus Healthcare LLP will not share your information with third parties without your consent, except as necessary to provide the services or to comply with legal requirements.

You can access, correct, or delete your information at any time by logging into your account or by contacting Nectar Plus Healthcare LLP.

If you have any questions about Nectar Plus Healthcare LLP's privacy practices, please contact the Data Protection Officer at [email protected]